Technical Account Manager, Google Cloud Professional Services (French)

Qualifications

• Bachelor's degree or equivalent practical experience
• Experience supporting enterprise customers in cloud operations (e.g., launch, capacity planning, product release management), technical support, escalation management, or comparable IT consulting role
• Ability to speak and write English and French fluently

Preferred qualifications

• Experience in application/workload migration to public cloud providers like Google Cloud Platform
• Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions
• Experience collaborating across business units internally and at large enterprises
• Foundational knowledge in one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems and content delivery networks
• Excellent written communication, presentation, problem-solving, and management skills, with a focus on translating business requirements into technological solutions

About the job

Our Professional Services Organization in Google Cloud delivers product and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments.

As a Technical Account Manager (TAM), you will draw on customer-facing skills and technical acumen to help customers successfully adopt Google Cloud products. Your previous experience with cloud infrastructure, program management, enterprise technology implementation, strategy development and customer advocacy will play a critical part in your day to day work driving success at our most critical customers.

You will lead the successful adoption of Google Cloud at leading organizations, guiding them through the strategic and technical facets of their Cloud transformation journey. You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services, like Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Workspace, Google Chrome and more. As a TAM, you will regularly engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team.

A successful TAM utilizes their relationship management skills and technical knowledge to effectively communicate at all levels of the organization. You will also travel (domestically and internationally) approximately 25% of the time.

Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers and developers see the benefits of our technology come to life.

Responsibilities

• Lead the implementation journey, provide technical guidance, and manage timelines, milestones, migration goals, and business transformation strategies
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum
• Develop strategic relationships with key stakeholders (e.g., C-Suite, IT team leads) to understand a customer’s business and develop strategic roadmaps. Partner with Sales to lead quarterly business reviews and executive sessions
• Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering (SRE) to ensure customer success. Work with customers and Support to guide issues and escalations to resolution
• Develop best practices and assets based on learnings from customer engagements that help accelerate cloud adoption and support initiatives to scale through partners

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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles.